Privacy Policy
At The Integration Space, your privacy and confidentiality are taken seriously. This practice is committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and relevant ethical and professional obligations.
Collection of Personal Information
Personal information may be collected when you:
submit an enquiry through this website,
book an appointment,
engage in therapy services,
communicate via email, phone, or telehealth,
or provide information through intake or consent forms.
This information may include:
your name,
contact details,
date of birth,
Medicare or referral information,
emergency contacts,
and sensitive health information relevant to your care.
Health Information
As a psychology practice, The Integration Space collects sensitive health information necessary for the provision of psychological services. This information is treated confidentially and securely.
Use of Information
Your information may be used for purposes including:
providing psychological services,
appointment scheduling and communication,
clinical record keeping,
Medicare processing,
referrals and correspondence with healthcare providers,
and legal or ethical obligations where required.
Telehealth & Digital Services
Telehealth services may be conducted using secure online platforms. While reasonable steps are taken to protect privacy and confidentiality, no online platform can guarantee absolute security.
Practice management, appointment scheduling, invoicing, and clinical records are managed through Halaxy.
Website Forms & Email Communication
If you submit information through this website’s contact form, that information may be transmitted via email. Please avoid including sensitive or detailed personal or clinical information in initial enquiries.
Email communication is not always fully secure, and clients should be aware of the potential privacy risks associated with electronic communication.
Storage & Security
Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Clinical records are stored securely in accordance with Australian legal and professional requirements.
Disclosure of Information
Information will not be shared with third parties without consent unless:
required by law,
there is a serious risk of harm,
or disclosure is otherwise permitted under privacy legislation or professional obligations.
Access to Your Information
Clients may request access to their personal information or clinical records in accordance with applicable laws and professional guidelines.
Website Analytics & Cookies
This website may use cookies or analytics tools to improve website functionality and user experience.
Emergency & Crisis Support
The Integration Space is not a crisis or emergency service. If you or someone else is at immediate risk, please contact 000, attend your nearest emergency department, or contact Lifeline on 13 11 14.
Contact
For questions regarding this Privacy Policy or the handling of personal information, please contact:
hello@theintegrationspace.au